updated 31/08/2010DTechnics
Computer Upgrade,
Installations, Maintenance & Repair Service in the Clevedon Area
28a Hill Road, Clevedon. North Somerset. BS21 7PH
Tel: 01275 340614 Fax: 01275 340615 E-mail: DTechnics Information Centre
updated 31/08/2010
DTechnics is a well established computer business with over 25 years experience in the computing industry, which has enabled them to build a strong reputation for personal and bespoke service to all types of clients. We are now offering new services with the sole intention of making life using a computer easier and more friendlier.
DTechnics carries out repairs, networks and upgrades as well as supplying new systems, which include systems built to personal specifications. On top of this, they have built a strong client base who require ongoing remedial help with their IT systems and have found being a retained client of DTechnics a far more cost effective and responsive method of dealing with their ongoing system problems.
DTechnics have established a number of different ways to work with their clients, and are able to customise these to what is the most effective method of contact and solution for the client.
DTechnics Remote Assistance service makes it possible for us to connect to your computer securely via the internet.
Basically once we have connected to your computer we can perform a variety of maintenance and support tasks while you watch or while you carry on with your daily tasks. Amazingly DTechnics can perform most of your computer maintenance this way, meaning you get maintenance performed quicker, at a lower cost and enhance your overall experience. It is the way of the future as it keeps you working.
DTechnics Retainer Program
What is in the DTechnics retainer programme?
Annual visit to carry out a full service (Subject depending on contract agreement)
Up to four site visits per annum if the nature of repair requires it (Depending on contract agreement)
Resolution of ad-hoc queries through telephone, remote access, fax or email which covers the following:
o Virus removal
o Unable to send and receive emails
o Unable to use facilities i.e. printers
o Unable to access the internet
o Problems getting new software purchases to work
o PC fails to boot
o Advice on new purchases
Collection and delivery service
Discount on all IT purchases as a DTechnics retained client
Discount on any hardware requirements from repairs carried out
To illustrate our commitment to our retained client service, we will undertake to do the following:
Answer all email queries within 24 hours
Return all phone queries requiring action within 24 hours
Carry out a site visit within 5 days depending on priority. For urgent repairs these will be carried out within 24 hours.
Retainers are paid for through a monthly standing order, and can save countless hours of frustration with your IT system, but more importantly will save you money throughout the year.
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To find out more about the total services of DTechnics or to become a retained client, please email: DTechnics or telephone 01275 340614